Healthcare

Healthcare software development in Australia

We have built two healthcare platforms and we still support both of them. One manages site access and compliance for hospitals. The other gets medical information to patients in language they can actually read. Neither was a pilot, and neither has been rebuilt.

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What we have built in healthcare

AirVendor: hospital access and compliance

Medical device and pharmaceutical representatives need to be inside hospitals, and before they get past reception somebody has to know their credentials are current and that they are cleared for the area they are entering. AirVendor moved that whole process off paper. Facilities get a web platform for credential review, approvals and reporting; representatives get mobile apps. We have been its development team since January 2016. Read the AirVendor case study.

Leaflet: patient health literacy

A printed handout written for a general audience in clinical English does very little for a patient who reads at a different level or speaks another language at home. Leaflet lets clinicians find, tailor and send material in seconds, and lets patients open it on whatever device they have without installing anything. We have been on it since July 2022. Read the Leaflet case study.

Both are still in production and still maintained by the same team. In a sector where being wrong has consequences, that is the credential we would actually point at.

What healthcare changes about a build

The audit is the product

In most software the valuable output is the current state. In compliance software it is the past. A system that only knows who is cleared today cannot tell you who was cleared in March, and that is the question an audit asks. Designing the data so history is preserved rather than overwritten is the decision that determines whether the software is useful when it matters.

Two very different users, one moment

Healthcare systems usually have a clinical or administrative side and a public side, and they have almost nothing in common as software users except the moment they meet. We build API-first so both surfaces are served by one Laravel API and a rule cannot drift between them. Two codebases enforcing the same policy is how compliance systems end up quietly disagreeing with themselves.

The patient is on an old phone

Anything patient-facing has to work on whatever device someone happens to be holding, on mobile data, possibly while they are frightened. That is the normal case rather than the edge case, so the delivery side stays deliberately lightweight and we do not put an app install or an account creation between a person and information they need.

Onshore, if you need it

We are an Australian company and we can keep your data in Australian regions, which matters if your governance position or your own customers require it. You own the infrastructure and the accounts outright, so that decision stays yours to revisit rather than ours to control.

How we start

With strategy, not a quote. In healthcare that is less negotiable than usual, because the requirements that drive cost are rarely the features. They are access control, privacy, auditability and who is accountable for a decision the software made. Working those out first is what stops them arriving as change requests.

After strategy comes scoping, which turns the roadmap into a plan with a number attached, and only then a build. If you are shipping a first version that has to prove something to a health service or an investor, see MVP builds. If what you need is technical leadership rather than a build, that is a fractional CTO engagement.

One thing we will not do is tell you we have done something we have not. If your build hinges on a clinical integration or a standard we have not worked with, you will hear that in the first conversation rather than the third month.

Healthcare software development: common questions

What healthcare software have you actually built?

Two platforms, both still in production and both still supported by us. AirVendor is the system hospitals and healthcare facilities use to manage site access and compliance for medical industry representatives, running since 2016. Leaflet gives patients medical information in language they can read and gives clinicians a fast way to send it, running since 2022.

Where does our patient data live?

Wherever you need it to. We are an Australian company and we can keep data in Australian regions, which matters if your governance position or your customers require it. You own the infrastructure and the accounts, so the answer stays yours to change later rather than ours.

Do you handle clinical integrations and health data standards?

Tell us which ones and we will give you a straight answer about what we have done before rather than a yes. Our healthcare experience is in compliance, credentialing, clinician workflow and patient-facing delivery. If your build hinges on a specific clinical integration we have not touched, that is worth knowing in the first conversation, not the third month.

How much does healthcare software cost to build?

The same ranges as anything else of comparable complexity, which for a focused first version from an Australian team generally means $30,000 to $80,000, and $80,000 to $200,000 once there are several user types and integrations. What healthcare adds is usually not development cost, it is the time spent getting access, privacy and auditability right, and that work saves money rather than costing it.

Why does compliance software need a different approach?

Because the real output is not the gate, it is being able to answer questions about the past. A system that only records the current state cannot tell you who was cleared for what in March. Designing the data so history is preserved rather than overwritten is the decision that determines whether the software is useful in an audit.

"We contracted with OK200 a few years ago to essentially be our outsourced IT department and it has been a soup to nuts excellent experience all the way through. I would highly recommend them and have done so."
Sean Naughton, Director, AirVendor

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